Privacy Policy

This privacy policy sets out how Richmond Autographs uses and protects any information that you provide when you use this website. Richmond Autographs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Richmond Autographs may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

1. What information we collect.

   We may collect, store and use the following information;

   • Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services including your name, email address, telephone number and postal/ delivery address including postcode.
   • Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.
   • Information that you provide to us for the purpose of registering with us and/or subscribing to our website services, email notifications and/or newsletters including preferences and interests.
   • Any other information that you choose to send to us.

2. What we do with the information we gather.

   When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

3. Security.

   We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

4. How we use cookies.

   A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

   We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website and to complete online sales transactions. We will use the persistent cookies to enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

   Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

   You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

5. How to withdraw your consent.

   If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at:

   Richmond Autographs, PO Box 925, Richmond, TW9 9FT, United Kingdom

6. Disclosure.

   We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so, or if you violate our Terms of Service.

7. Update to our Privacy Policy - GDPR

   The personal information which Richmond Autographs will keep on record consists of the following:

   Your email address – which will never be shared with a third party
   Your street address (if you place an order) – which will only be used for the purpose of shipping purchases to you, either by post or by FedEx

    Your telephone number, if an item is to be sent by FedEx – this may be used by FedEx for the purpose of arranging a delivery; it will only be used by me if you specifically ask that I call you

    A record of your purchases – this information will never be shared with a third party, but should a letter or document you have purchased here ever be stolen or lost, I will be able to supply exact details of the letter or document, which may eventually help you recover the item

    Overseas customers should be aware that export licences are required before your purchases can be sent to you. The Export Licensing Unit, which is part of the Arts Council of Great Britain, calls upon expert advisers who examine each licence application. Both the export licensing officials and the expert advisers are bound by strict confidentiality rules.

    If you have signed up for the newsletter, you will receive regular updates, approximately every two months, of new items and a selection from stock.  Should you wish to stop receiving these emails, you can email me at polly@richmondautographs.co.uk, and your name will be removed from the list.